Privacy Policy
Effective date: September 26, 2026
Pacific Southwest Insurance Services, Inc. (“PSWIS,” “we,” “us” or “our”) is an independent insurance agency located in Northridge, California (California License #0F41718). We respect your privacy. This Privacy Policy explains what information we collect through our website, pswis.com, and in the course of helping you with insurance, how we use and share it, and the choices you have.
Information We Collect
Information you give us
When you contact us through our website form, by phone or by email, we collect the information you choose to provide, such as your name, email address, phone number, and the subject and content of your message.
When you request a quote, apply for coverage or ask us to service a policy, we may collect additional information needed by insurance companies to evaluate and issue coverage. Depending on the type of insurance, this can include:
- Business name, address, ownership, operations, payroll, revenue and years in business
- Vehicle information such as VINs, garaging addresses and vehicle values
- Driver information such as names, dates of birth, driver’s license numbers and driving records
- Property details, prior insurance and claims history
- Tax identification numbers or other identifiers when required by an insurance company or bond surety
- Payment and premium financing information
Information collected automatically
When you visit our website, our servers and security tools automatically record basic technical information, such as your IP address, browser type, device type, the pages you visit and the date and time of your visit. This information is used to operate, secure and improve the website and to protect it from spam and attacks.
How We Use Your Information
- To respond to your questions and requests
- To obtain quotes and place, renew and service your insurance coverage and bonds
- To issue certificates of insurance and handle policy changes
- To help you report and follow up on claims
- To communicate with you about your account, renewals and coverage options
- To operate, maintain and secure our website
- To comply with legal, regulatory and licensing obligations
How We Share Your Information
We do not sell your personal information. We share information only as needed to serve you or as permitted or required by law, including with:
- Insurance companies, wholesale brokers and managing general agents so they can quote, underwrite and issue your coverage
- Bond sureties and premium finance companies when you apply for a bond or choose to finance your premium
- Service providers that help us run our business and website, such as website hosting, email delivery, data backup and agency management systems. They may use the information only to provide services to us.
- Certificate holders and additional insureds you ask us to provide proof of insurance to
- Government agencies, regulators and courts when required by law, such as insurance filings with the California DMV or the FMCSA, or in response to a subpoena
- Others with your consent or at your direction
Insurance Privacy Laws
As an insurance agency, we are subject to federal and California laws that protect the privacy of personal information collected in connection with insurance, including the Gramm-Leach-Bliley Act and the California Insurance Information and Privacy Protection Act. Insurance companies we work with may also provide you with their own privacy notices. Under California law, you may have the right to request access to recorded personal information about you that we hold in connection with an insurance transaction, and to request that it be corrected, amended or deleted if you believe it is inaccurate. To make a request, contact us using the information below.
Cookies and Third-Party Services
Our website uses a small number of cookies and similar technologies that are necessary for the site to work and stay secure, such as security and spam protection. We do not currently use advertising cookies or third-party analytics tracking on our website.
Some pages load content from third parties, such as fonts from Google Fonts and an embedded map from Google Maps on our Contact page. When those items load, the third party may receive your IP address and browser information, and its own privacy policy applies.
Do Not Track: Because we do not track visitors across third-party websites, our website does not change its behavior in response to “Do Not Track” browser signals.
How We Protect Your Information
We use reasonable administrative, technical and physical safeguards to protect personal information, including secure (HTTPS) connections on our website, website security monitoring and limiting access to people who need it to serve you. No method of transmission or storage is completely secure, so please do not send sensitive information such as Social Security numbers or driver’s license numbers through our website contact form. Call us instead and we will explain the safest way to send it.
How Long We Keep Information
We keep personal information for as long as needed to provide our services, maintain records of insurance transactions, and meet legal, regulatory and licensing record-keeping requirements. When information is no longer needed, we delete it or securely dispose of it.
Your Choices and Rights
- You can ask us what personal information we have about you, and ask us to correct information that is wrong.
- You can ask us to stop sending you marketing emails at any time by using the unsubscribe option or contacting us. We will still contact you about your policies and accounts.
- Depending on the laws that apply to you and to us, you may have additional rights, such as requesting deletion of certain information. Some information must be kept to comply with insurance and record-keeping laws.
We will not discriminate against you for exercising any of your privacy rights. We may need to verify your identity before responding to a request.
Children’s Privacy
Our website is intended for adults and businesses. We do not knowingly collect personal information online from children under 16. If you believe a child has provided us with personal information through our website, please contact us and we will delete it.
Links to Other Websites
Our website may link to insurance company websites, payment portals and other sites that we do not control. Their privacy practices are governed by their own policies.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the effective date at the top. We encourage you to review this page periodically.
Contact Us
If you have questions about this Privacy Policy or want to make a privacy request, contact us:
Pacific Southwest Insurance Services, Inc.
9036 Reseda Blvd., Suite 105
Northridge, CA 91324
Phone: (818) 701-1033
Email: info@pswinsurance.com
Office hours: Monday to Friday, 9:30 AM to 5:00 PM